Found out that trying to explain a
Page Not Loading Issue to a
Customer Care Consultant over the phone can be an extremely challenging task when the consultant keep insisting that (
in random orders):
1. You clear the cache, cookies and all that even when I've stressed that its a page not loading issue
2. You have registered for an Internet Pin even when I've stressed that its a page not loading issue and I've logged in
AND made numerous transactions before
3. You have disabled the pop-up blocker even when I've stressed that its a page not loading issue
4. You have registered for an Internet Pin even when I've stressed that its a page not loading issue and I've logged in AND made numerous transactions before
*ROAR!*
5. You have tried accessing using a different browser/machine/location even when I've stressed that its a page not loading issue and I've tried via home internet, office internet, Maxis 3G, Maxis GPRS, Wireless @ Starbucks, etc
6. Its a page not loading issue so stop guiding me how to log in
7. You have registered for an Internet Pin even when I've stressed that its a page not loading issue and I've logged in
AND made numerous transactions before
*vomit blood*
8. You have registered for an Internet Pin...
9. You have registered for an Internet Pin...
10. You have registered for an Internet Pin...
In the end, when the issue finally (
thank God) registered to her, after guiding
Step-by-Step to replicate the issue for herself to see, I still didn't get my answer on when the site/page will be up again. So, I just wanted to take this opportunity to congratulate
Maxis because your
Customer Care Consultant(s) have just managed to shorten my life span around 2-3 years by successfully transforming me into the forbidden
Level 143 Berserk mode.
p/s: 123 is the number for Maxis subscribers to dial for whatever type of inquiries/issues. Non Maxis subscribers can dial 1 800 82 1123.
p/p/s: Was on the verge of almost smashing my phone on the floor but stopped at the thought of might having to wait for another month.
